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Contracted Services from O'Brien & Associates

Services Questions

If you have any questions about the services we can provide for you, i.e. contracting for direct service, service of process, or security for a special event, please feel free to contact us at 800-225-9947.

We will be glad to meet with you at your convenience to discuss the various services we can provide.

Officer arresting someone for fraud

Fraud Investigations

Complete follow through from original complaint from the Department of Human Services (DHS), the investigation, the determination of overpayment in benefits and waivers of intentional program violations, and Administrative Disqualification Hearings (ADH).

Security staff working on verification paperwork

Front End Verification – Pre-Fraud Investigations

Our investigators make home visits, obtain third-party verification on questionable statements, employment queries, utilizing every resource available all within a contracted time frame.

Staff member working with collections


Our agency has fully trained staff to determine overpayments in state benefits. Upon completion of benefit review, notices are sent to clients and the county in which the complaint originated, and then referred to the state Benefit Recovery Unit in Madison, Wisconsin.

Record keeping

Record Keeping

Our agency keeps all statistical data in our in-house computer and can provide reports upon request by contracted party on program cost effectiveness as well as actual and projected savings. Your agency’s error prone profile accuracy is monitored to assure validation to conform with Federal regulations.

Map of Chicago and NAPPS logo

Government Process Service

Our agency provides process services for child support agencies and county attorneys. These services are provided on a contractual or independent basis. We meet all time service standards.

O’Brien & Associates can serve your personal documents or satisfy your agency’s needs by serving multiple documents across the country. We are a member of NAPPS.

Our rates are very competitive, and our service is unmatched.